Mac Tech Support

Thirty years of Apple Mac technical support experience, one phone number, and one person who remembers you and your setup.

Mac Zen can sort out issues with Macs of any age — and all the tech around them, on the ground or in the cloud — for individuals and businesses across Melbourne.

Call 0411 223 671 Send a message

So... what's going on with your tech?

Most people call about one of a few things.

Your Mac is slow, hot or misbehaving

The reset button most Macs need from mid-life on: back it up, wipe it, whack a fresh OS on and your data back, set up how you like it. Malware removal and a deep clean come with it.

You just want someone to fix the bloody thing

Printers that won’t, emails not finding their way, photo libraries merged or duplicate anythings managed. Maybe you want a new Mac set up without the warts and barnacles from the old one or you want your Cloud account chaos unwound. Remote support often on-the-spot, or prompt onsite service across Melbourne.

Your business runs on Macs

Staff machines, servers and storage, email hosting that actually delivers, domains, backups and security. Someone reliable to handball the tech to, so nobody sits around waiting to get back to work.

Your home could be cleverer, and your WiFi better(er)

Home Assistant, sensors and automations running locally on your own hardware. Cameras, lights, TV, audio, appliances and IoT, whatever the brand. Plus the networking underneath — UniFi or whatever you’ve chosen — and WiFi that reaches wherever you need it.

Why people stay with Mac Zen

Most tech support is built around the company: a queue, a ticket number, whoever happens to be free. Mac Zen is one person.

You get Duncan, every time

No call centre, no rotating techs, no explaining your setup from scratch. I remember your machine — they do all look the same — your accounts, and what we did last time.

Thirty years of Apple, specifically

Supporting Macs since 1995, Mac Zen since 2009. Apple is what I do, so chances are I’ve seen your problem before. For Windows I’ll refer you to someone good rather than pretend.

Plain English, and honest advice

You’ll be told what’s wrong, what it’ll cost, and whether it’s worth fixing — including when the honest answer is “don’t spend the money”.

Backups taken seriously

Modern Macs have the SSD soldered to the logic board. If it dies, your data goes with it. Every job starts with that question, whether you asked it or not.

How it works

1. Call or send a message

The phone is fastest: 0411 223 671. The first conversation is free, and often long enough to work out what’s going on.

2. A quick look

Plenty of things can be diagnosed over the phone. If not, a short remote session usually finds it.

3. Remote or onsite

Remote is faster and cheaper, so it’s the default. Onsite across Melbourne when the job needs hands on the machine.

4. It gets fixed

And you get told what was actually wrong, in words that make sense.

What it costs

No surprises, and nothing starts before you’ve agreed to it.

First phone call and a quote — free.
Remote support — $165/hr inc GST, billed in 15-minute increments, 30-minute minimum. So a short session is $82.50.
Onsite — $176/hr inc GST, billed in 15-minute increments, one-hour minimum, plus a call-out from $20 depending on where you are.
Software rebuild — $350 to $450 inc GST, typically 2 to 4 days. Depends on how much data there is, whether it needs OpenCore Legacy Patcher, and how much setup you want afterwards.

Prices can change, and your situation may not be the average one.

Where Mac Zen works

Based in Reservoir, in Melbourne’s inner north. Onsite across metropolitan Melbourne — Preston, Reservoir, Northcote, Thornbury, Brunswick, Coburg, Fitzroy, Ivanhoe and beyond. Remote support anywhere in the known universe (latency dependent).