Serious Mac Support

As a business owner its imperative that your IT systems, machines and work flow operates efficiently. We can assist in advising, purchasing, setup and training to provide an integrated Mac solution for your office or studio.

 

Our friendly and approachable team combine technical expertise with the ability to simply communicate complex solutions jargon free.

At Mac Zen we provide ease of mind when ensuring all data and information is securely backed up. We create a workflow to enable regular backups of all your important data, along with a disaster recovery plan, and including offsite copies of data and cloud-backups as required.  We can tailor a unique backup solution to each situation.

Tailor your internet connection to your businesses needs. We can provide business-grade network hardware, best-practices security approaches, and review your internet connection to increase bandwidth, reduce latency and improve data throughput.

Additional to Mac support expertise, Duncan specialises in creative studio software workflow management. From Adobe Creative Suite and Creative Cloud to Final Cut and Logic Pro, Duncan can assist with all your technical creative requirements.

Equipment Recommendations, Purchasing & Workflow
  • Analysis of your business workflow
  • Cost effective purchasing recommendations for Mac machines, servers and networking
  • Required applications installation and set up across internal network
  • Workflow set up to ensure all applications are kept up to date automatically
Server Setup & Maintenance
  • Secure and scheduled information and data backup
  • Onsite, offsite and cloud based data storage
  • Emergency and disaster recovery plans for minimum downtime
Network Configuration and Troubleshooting
  • ADSL, Cable and NBN
  • Firewall setup and traffic management to maximise security and minimising obstacles to productivity
  • Best-practices approaches to network security & certificate management
Maintenance and Training
  • Machine maintenance, cleaning and optimisation
  • Understanding operating system layout and design
  • Keyboard shortcuts
  • Managing photos, videos and music across multiple devices
  • Device syncing (desktop, tablet and mobile)
  • Workstation hygiene and ergonomics
Onsite and Remote Technical Issue Support
  • In-house (my workshop) and on-site (your premises) Mac support and issue resolution
  • Secure remote support and issue resolution
  • Phone support and issue resolution
Workflow Management
  • Workgroup management and tracking
  • Users and hardware
  • Applications setup and version control
  • Adobe Creative Suite and Creative Cloud setup & troubleshooting
  • Font management solutions
  • Permissions management
  • Security and encryption
Email & Web Hosting
  • Assist in setup of external or internal hosting solutions
  • Assist in the setup of email server, or off-site cloud hosting of your domain’s email

I’m very happy to recommend Duncan to anyone who’s looking for mac support. His technical knowledge is amazingly thorough and up-to-date, and he’s always able to find a solution to any problem we’ve encountered, no matter what curve balls we’ve thrown at him.

Luke Flood, Actual Size

 

Excellent Mac service with a human face.

Henry Rosenbloom, Scribe Publications

Pricing

Call out fee $30 ex GST

 

On-site Support and Setup $130 p/h ex GST

 

Secure Remote Support $100 p/h ex GST

 

Phone Support $90 ex GST

 

Parking on-charged as required

Contact Us

Get in touch to organise a friendly chat about your business requirements and let Mac Zen take the stress out of setting up and maintaining your office or creative studio’s IT workflow.

Get in touch