Small business Mac support and IT administration
Small business Mac support and network administration.
Responsive, reliable and trustworthy support to keep your business running smoothly.
Call to discuss your setup, needs and how Mac Zen can help
Do you require assistance managing your business IT gear?
Business tech support is what Mac Zen does all day.
- Carefully maintained and configured workstations
- Server maintenance and uptime monitoring
- Local and cloud backups
- Mobile device management
- Cloud service accounts management
- Website hosting & upkeep, email domain administration
- Managing software licenses and tracking usage
- Account, password and security management
Workstation Maintenance
TLC for your business equipment
Mac Zen looks after your machines to ensure they run as smoothly as possible, keeping your team productive.
- Periodic cleaning (software and hardware – including your keyboard) and hardware health checks
- OS & app update management
- On-site hardware repairs and/or software rebuilds
- Configuration records and password management
- Best practice AV/malware security solutions – free or paid
- New gear set up right the first time, with selective data migration and tweaking of OS, Finder & app settings
- Troubleshooting and resolving all issues
New Hardware
Your new Mac setup right by someone who’s done it a thousand times
Careful data migration (with discretion and selectivity), bringing everything across – or just the essential stuff.
- Workstation optimisation through pre-configuration of your preferred OS, Finder and app settings
- Streamlined workflows and storage solutions
- Hardware setup with tidy cable routing
- All email accounts setup, other cloud accounts integrated
- Pre-purchase advice (when to buy, what specs, the right Mac for you)
Optimised Networking
Fast, secure, signal where you need it
Mac Zen uses and recommends Ubiquiti UniFi hardware: it’s a cinch to scale, a joy to monitor, and has intrusion detection built in. If you want to monitor and manage it yourself, it’s very accessible.
For a business that also requires a guest network, VLANs and/or firewall rules, the Unifi kit is incredibly customisable.
If you have a challenging wireless environment, Mac Zen can ensure you have signal wherever required.
Servers and storage
Your data, local and/or in the cloud
A Synology NAS is a one-size-fits-all server (comes in many sizes), if you want to host your own data, with redundancy and smarts built-in.
If you want to leverage the cloud for storage (or do both local and cloud), Mac Zen can help with a best-practice solution tailored to your needs.
Domains, hosting and email admin
Domain name registration, renewals, DNS config, website maintenance and email hosting admin
The unglamorous side of your online presence. Mac Zen manages domains via a trusted reseller, ensuring uptime, or via your existing registrar/hosting setup.
- Domain registration and renewals
- DNS management and configuration
- Website hosting and maintenance
- Email server user administration
- Hosting migrations – web, email, domains – to/from any provider
Email Deliverability
Email can be fickle. Perfect one day; in someone’s junk folder the next.
MX, SPF, DKIM and DMARC records decide whether your domain is trusted — including for bulk mail-outs, which is usually when people notice. Decades of DNS experience behind it, blacklist removal included, and most cases resolved inside an hour.
Backups and continuity
Don’t let a data loss ruin your quarter
Modern Macs have the SSD soldered to the logic board, so a board failure takes your data down with it. For a business that isn’t an inconvenience, it’s a disaster.
Time Machine covers the basics, over a cable or across the network. A NAS provides hands-off, ongoing backups and redundancy to cover a drive failure. Backblaze or Synology C2 adds offsite security. Most businesses want two of the three.
Mac Zen can configure and manage your backups, and test restoring your data too – in case you ever need it.
Security Hardening
A whole-of-business look at where you’re exposed, and closing the gaps
- Auditing existing equipment, versions, and attack surfaces
- Up-to-date hardware, tidy firewall rules, sensible wifi settings
- Strong passwords or passkeys and 2FA for important cloud accounts, managed across devices and staff
- Penetration testing to find weaknesses before someone else does
…and then try not click on anything suss!
AI Integration
Putting AI to work in your business
- Siri AI, Claude, ChatGPT and the rest. Locally on your workstation or integrated into your projects using API calls
- Local LLMs running on your own hardware
- Voice or text in apps you already use
- Agent-based solutions tailored to your business needs
Fast-moving, and so powerful. Contact Mac Zen to help supercharge your productivity by using AI tools.
