Personal Tech Support
Remote Support • Onsite Visits • Problem Solving
Accessible tech support for everyone. Mac Zen can most likely fix whatever’s giving you trouble in the next 30 minutes.
- Over-the-phone and remote support
- Onsite, in-person services
- Cloud syncing and account management
- Password and security management
Make a booking
Ready to sort out your Personal Tech Support needs?
Onsite, In-Person Tech Support
Do you need someone to just fix the bloody thing?
- Put stuff from this machine onto that one
- Make the network faster, WiFi reach further
- Work out why that Mac is running like a pig
- Migrate properly from old Mac to new one (or old iPhone to new iPhone)
- New network setup
- Set up your backup (yes, you absolutely need one)
- Home servers and streaming setup
- Multi-room sound system installation
- Smart home and lighting configuration
Mac Zen can do all of this for you, usually with a smile.
Remote & Phone Support
Fix it now, you say? Sure!
Call 0411 223 671 immediately (if not sooner) and let’s have a stab at it.
What we can help with:
- Setting up a new printer
- Getting your email working
- Syncing all your devices
- Working out your backup strategy
- “Why do I have two cloud accounts?”
- “Why do I have two photo libraries and how do I merge them?”
- “Why isn’t my email being delivered?”
- Microsoft Office won’t update
- “My Mac’s running really slow”
…you get the picture
I can most likely help with whatever computer issue you have. Minimum 30 minutes for one-off sessions. Many issues can be resolved without a site visit, making it faster, more convenient, and lower cost using secure remote tools.
Get In-Sync
Want that good syncing feeling?
One of the main causes of tech frustration today is keeping all your data in sync across devices. How can it be so challenging to get it all to behave?
If you know the process and the ins and outs, that makes all the difference. Practice makes perfect on this front, and we’ve had a LOT of practice unravelling account knots.
Allow Mac Zen to get all those ducks in a line for you:
- iCloud/Apple ID
- Microsoft OneDrive
- Google Drive
- Dropbox
- Email accounts
- Any other cloud-based service
If you want to delete online accounts, we can help with that too.
Online Account Security Overhaul
Your password situation needs attention.
One of the main ways people get into trouble online is by using the same password—or small variations of a single password—across multiple accounts.
There are great tools to help with this daunting task:
- Apple Passwords app (built into your devices)
- 1Password (our recommendation for advanced users)
Mac Zen delights in helping people with the password and security challenge. Organize an onsite appointment so we can sit down and go through all your online accounts, bringing your security up to scratch.
Cloud Hosting & Migrations
Want to put your files in the cloud? Or get them out?
Mac Zen can help you:
- Choose the right cloud hosting solution
- Move from one platform to another
- Organize data spread across multiple platforms
- Close accounts and download your data permanently
We champion user rights and help you maintain a tidy online presence. If you have stuff spread all over the place, we’d love to straighten things out for you.
Purchasing Advice
Not sure what Mac to buy?
Free, helpful information to ensure you make the best use of your money.
Whether it’s a new Mac, iPad, router, or smart home device – contact Mac Zen first for honest recommendations.
Call me before you make an expensive purchase.
